SERVITEC 2.0
March 2021 - January 2023
Automation system for EICMA entity services, improving manual processes by 87% and achieving 1st mention at national level. Integrated with VERSAT for client database management.
Full-Stack DevelopmentDatabase IntegrationVERSATProcess AutomationAI Integration
87%
Manual process reduction
1st mention
National recognition
2+
Years in production
Overview
SERVITEC 2.0 is an automation system built for EICMA entity services in Cuba. It transformed manual service processes into digital workflows, earning national recognition for its impact and usability.
Key Features
Process automation — replaced manual workflows, improving efficiency by 87%
VERSAT integration for client database handling and management
AI-powered automation using ChatGPT for task automation and customer communication
Service tracking and management dashboard for administrators
Technical Highlights
Full-stack development with database integration
Integration with VERSAT enterprise resource planning system
Implemented AI (ChatGPT) for task automation and customer communication
Designed for high demand and ease of use across multiple service points
Impact
Achieved 1st mention at national level due to high demand and ease of use. Improved manual processes by 87%, transforming how EICMA entity services operate and setting a new standard for digital service delivery in the region.